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Compliance

You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by Relovethis.com policies as stated in the Agreement and the Relovethis.com policy documents listed below (if applicable to your activities on or use of the Site) as well as all other rules, policies and procedures that may be published from time to time on the Site by Relovethis.com, each of which is incorporated herein by reference and each of which may be updated by Relovethis.com from time to time without notice to you:


Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including but not limited to prices and authenticity.

Relovethis.com undertakes to display an accurate description and image of each product. Image colours will vary depending on your monitor and may not be accurate. All products are in an excellent condition unless otherwise specified in the Product Description. 


Orders

Any purchase made by you, the website user, is an offer by you to purchase the product/s at the price, and including delivery and other charges, given to us or displayed on the website. Relovethis.com reserves the right to reject an offer for any reason including an error in the price or product description.

All prices displayed are current at the time of issue, but are subject to change at any time by Relovethis.com.

Relovethis.com will not be held responsible for any inaccuracy in customer contact and delivery details. Always remember to give your phone number, in order for the courrier to contact you.  Orders will be dispatched to the customer supplied address details unless Relovethis.com is notified of any changes prior to dispatch.


Pricing

All prices are quoted in Euros (EUR) and include Value Added Tax (VAT).


Size Guides

Any size guides that appear on this website are a guide only and Relovethis.com holds no responsibility for the accuracy of these size guides whatsoever.


Availability

The supply of goods from this website is subject to availability and although we strive to update the availability it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given.


Delivery

Relovethis.com offers a standard delivery charge of €2.50 for Cyprus orders, on all orders containing products sent by first class post. For international orders, shipping costs vary according to the delivery country and are calculated automatically at the checkout page.

We aim to dispatch all items within three working days of your order being received.


Customs Fees and Charges for Overseas Deliveries

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.


Returns/Refunds

We don't normally accept returns and give refunds if you simply change your mind or made a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to. Please choose carefully.

You, the customer, must seek Relovethis.com express permission via email prior to returning any Product/s.

Refunds or Exchanges might be made for any goods not described correctly, or for any other reasonable requests, including incorrect described size. All contact regarding returning products is to be made via the contact us form. Relovethis.com will not refund delivery charges on purchase or return of products under any circumstances. Refunds will be activated via the original method of payment.

Please note that  jewellery are not returnable. 

Relovethis.com has a strict 5 working days return policy from the day you receive the goods.

 

Working days

Working days include all weekdays (Mon – Fr) and do not include weekends (Sat- Sun) or public holidays.


Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or when you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

No Guarantee

Relovethis.com does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Relovethis.com control.


Events beyond our reasonable control

Relovethis.com won’t be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

 

Notices

Except as explicitly stated otherwise, any notices shall be given to the email address you provide to Relovethis.com. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, Relovethis.com may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Relovethis.com.

Breach

Without limiting any other remedies, Relovethis.com may, without notice, and without refunding any fees, delay or immediately remove Content, warn Relovethis.com community of a seller’s/user actions, issue a warning to a seller/user, temporarily suspend a user, temporarily or indefinitely suspend a user's account privileges, terminate a user's account, prohibit access to the Site, and take technical and legal steps to keep a user off the Site and refuse to provide services to a user if any of the following apply:

If Relovethis.com suspects (by information, investigation, conviction, settlement, insurance or escrow investigation, or otherwise) a user has breached this Agreement, the Privacy Policy, or other policy documents and community guidelines incorporated herein; Relovethis.com is unable to verify or authenticate any of your personal information or Content; or Relovethis.com believes that a user is acting inconsistently with the letter or spirit of Relovethis.com policies, has engaged in improper or fraudulent activity in connection with Relovethis.com or the actions may cause legal liability or financial loss to Relovethis.com users or to Relovethis.com.

Privacy

Except as provided in Relovethis.com Privacy Policy Relovethis.com will not sell or disclose your personal information (as defined in the Privacy Policy) to third parties without your explicit consent. Relovethis.com stores and processes Content on computers that are protected by physical as well as technological security.

No Warranty

Relovethis.com officers, directors and employees, provide Relovethis.com web site "AS IS" and without any warranty or condition, express or implied. Relovethis.com officers, directors and employees, specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose AND non infringement. In addition, no advice or information (ORAL OR WRITTEN) obtained by Relovethis.com shall create any warranty.

Liability Limit

Under no circumstances will Relovethis.com, it’s  officers, directors and employees be liable for any damages whatsoever whether direct or indirect, special, compensatory, consequential and/or incidental arising out of this agreement including without limitation lost of profits, emotional distress and any other special or incidental or consequential damages.  

Indemnity

With agreeing to purchase any item from Relovethis.com you agree to indemnify Relovethis.com, its officers, directors and employees from any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of third parties.

 

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the Cyprus. You agree, as we do, to submit to the exclusive jurisdiction of Cyprus’s courts.

 

Copyright

Relovethis.com website design, text, images, graphics and logos are our intellectual property. We reserve all rights.

 

PRIVACY POLICY

This policy covers how Relovethis.com, treats personally identifying information that relovethis.com collects and receives, including information related to your past use of relovethis.com products and services. Relovethis.com may be referred to in this Privacy Policy as "relovethis.com" or "we".

Personal information is information about you that allows someone to personally identify you, like your name, address, email address, phone number, account number and preferences that you identify and that are not otherwise publicly available (for example, your clothing size). This policy does not apply to the practices of companies or websites that relovethis.com does not own or control, or to people that relovethis.com does not employ or manage.

We are committed to protecting any personal information we obtain about you, whether you are just visiting our web site or are a shopper. This Privacy Policy sets out how we obtain, use and protect any personal information you provide us, whether online, via phone, text, email or in any other correspondence.

Whenever you provide Relovethis.com such information we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the DATA PROTECTION ACT.

Relovethis.com will not sell or disclose your name or email address to third parties without your explicit consent, except as specified in this privacy policy.

Relovethis.com collects personal information when you register to use Relovethis.com services. At registration you are asked for your email address and certain other optional information.

Relovethis.com uses information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored in  Relovethis.com user registration databases when you register with Relovethis.com. IP addresses may be used for various research purposes.

 

When Do We Collect Personal Information?

Relovethis.com collects personal information when you register with Relovethis.com, when you use Relovethis.com products or services, when you visit Relovethis.com website pages or when you provide information to us by completing forms or applications and when you enter promotions.

 

Types of Personal Information Collected

When you register with Relovethis.com we ask for information such as your name, address, phone number, email address, birth date, gender, zip code. Once you register with Relovethis.com and sign in to our services, you are not anonymous to us. Relovethis.com automatically receives and records information on our server logs from your browser, including your IP address, Relovethis.com cookie information, and the page you request.

Use of Personal Information

Relovethis.com uses the personal information that collects, for the following general purposes to customize the content you see, fulfill your requests for products and services, improve our services, contact you, pay you, collect fees from you, collect unpaid amounts due to us, send your order.

 

Disclosure of Your Personal Information

Relovethis.com will disclose your personal information only under the following circumstances:

  • to provide your email address to Relovethis.com marketing partners who may send you email communications about products or services that may be of interest to you;

  • to provide the information to third parties who work on behalf of or with Relovethis.com to provide products or services to you under confidentiality agreements. These third parties may use your personal information to help Relovethis.com communicate with you about offers from Relovethis.com and from our marketing partners.

  • to respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

  • when necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Relovethis.com Terms of Use, or as otherwise required by law;

  • to any successor in interest if Relovethis.com is acquired by or merged with another company, or sells a significant portion of its assets, or all of its assets, to any third party.

 

Notwithstanding the above, if your username reveals your identity, or if you submit Member Content (as defined in the Terms of Use) such as testimonials or website postings that reveal your identity, you are consenting to publication of that personal information on the Relovethis.com site when your username and postings are published.

 

Cookies

When you access the Relovethis.com website, Relovethis.com may set and access Relovethis.com 'cookies' on your computer. Cookies are small files placed on your computer that recognize you when you return to Relovethis.com and that allow us to customize your user experience and improve the Relovethis.com service. In addition, the Relovethis.com website includes advertising that is delivered to your computer by third parties, and the companies that show advertisements on some of our pages may set and access their own cookies on your computer. You may modify the cookies that are accepted by your computer by changing your browser settings, although this may change the way the Relovethis.com website is presented to you. Other companies' use of their cookies is subject to their own privacy policies, not this one, and we have no obligation to inform you of third party cookies that are set.

 

When you look at the web site of Relovethis.com, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • Your server address

  • Your top level domain name (for example .com, .gov, .au, .uk etc)

  • The pages you accessed and documents downloaded

  • The previous site you have visited

  • The type of browser you are using Access to information collected.

Relovethis.com will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency may exercise its legal authority to inspect our Internet Service Provider's logs. We will not disclose information about your individual visits to our Web site or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details to any outside parties without your consent except when required by law to do so.

Relovethis.com will only record your e-mail address if you send us a message. Your e-mail address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent unless you specifically request such action. Users are advised that there are inherent risks transmitting information across the Internet.

 

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need that information to provide products or services to you or in order to operate and improve the Relovethis.com website and services. We will use commercially reasonable efforts to put in place and maintain physical, electronic, and procedural safeguards that comply with applicable local laws and regulations to protect personal information about you.

Your Relovethis.com account is protected by password for your privacy and security. You need to protect your password from unauthorized access and your computer by signing off once you have finished. No method of transmission over the internet, or method of electronic storage is 100% secure, so therefore while Relovethis.com strives to protect your personal information, Relovethis.com cannot guarantee its absolute security.

 

Accessing, Changing and Protecting Your Information

You can access and edit your Relovethis.com account information at any time. While you are a Relovethis.com  member, we will send you certain communications relating to the Relovethis.com service, such as service announcements, administrative messages and a Relovethis.com Newsletter. These communications are considered part of your Relovethis.com account, and you can only opt-out of receiving them by deleting your Relovethis.com account. You can delete your account by contacting Relovethis.com or visiting your MyAccount page. If you believe that personal information that we have about you is incorrect, and you are unable to correct that information by editing your account yourself, you may notify us by email via the Relovethis.com Customer Support page and we will use reasonable efforts to correct such information.

 

Policy Updates

This Privacy Policy forms part of, and is subject to, Relovethis.com Terms of Use. Relovethis.com may update this Privacy Policy at any time in its sole discretion. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Relovethis.com account or by placing a prominent notice on our website. If you do not agree with the terms of the updated Privacy Policy, then you should cease use of Relovethis.com Site at that time. We will treat personal information collected in accordance with the privacy policy in effect when it was collected.

 

Links to Other Sites

We may offer links to sites that are not operated by Relovethis.com. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Cyprus. If you require further information, please contact Relovethis.com.

 

How long will it take for purchased item to be posted to me?

Relovethis.com will endeavor to post the parcel to you the day after the order is placed. We aim to have the parcels to you within 3-5 working days. Please note that the above times are indicative and Relovethis.com cannot guarantee the delivery time.

 

What are the postage costs?

Postage rates are €2.50 via courier service in Cyprus for packages up to 2kg. Domestic orders over 85 euros, are free!

Packages posted to locations outside of Cyprus and larger parcels will be quoted on a per order basis.

 

How can I pay for my purchases?

Relovethis.com accepts payment by the following methods:

 

PayPal (Please note for PayPal orders, we can only ship to the address associated with the account.)

Debit or Credit Card through PayPal (If you don't have a PayPal account and don't want to create one, once you are redirected to PayPal website, you can select the option to pay with your Debit or Credit Card WITHOUT creating a PayPal account) 

 

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed images of every product that we sell. 


Do I have to pay sales tax?

No, you are only liable to customs tax if you are buying from overseas.


Is a signature required upon deliver?

In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery whether we have shipped it through the national Cyprus postal system or Travel Express courier.

 

How can I return an item?

In order to return an item you have to:

• Send us an email explaining the reason of your return. Once we have agreed, you can send it back to us.
• Package your return. Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoice, tags & labels are not taken off .
• Send it to us. Send your item using your preferred courrier if in Cyprus & shipping carrier if abroad, to: 59c Acropoleos Avenue, Strovolos, 2012 Nicosia, Cyprus.

Within 3-4 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price in the same form as the original payment method. Please note that this credit will not include any original shipping charges.

 

Can I Cancel an Order?

Yes. Should you find it necessary to cancel an order, you may do so before shipping. Email us at customercare@relovethis.com to cancel.

 

Can I Pay and Pick Up in Person?

Yes, if you live in Cyprus. Please notify us via email or phone accordingly.

 

How long does my item remain in checkout?

Your item should be paid immediately otherwise another buyer may purchase your desired item and proceed to payment and checkout before you do.


What carrier(s) does Relovethis.com use?

Packages are sent via Travel Express courier or Cyprus national postal system.

 

Do You Combine Shipping?

We are glad to help you save money by combining shipping for multiple items, if they have been purchased together. Just send a quick email to ask us to reduce the shipping fees before sending you the final invoice. We will respond within a day.

 

Do you ship to other Countries than Cyprus?

We ship almost everywhere in the world. Contact us for your shipping rates if you can’t find your country in our list.

 

Who Is Responsible For Customs Fees/Taxes?

The buyer of the item is responsible for any customs duties or taxes that are applied by his/her country.

 

What do I do if I've forgotten my password?

Under the Login to my account you will find the “forgot your password”. Click on it. Fill in your email address and we'll send you an email with a link that will allow you to securely change your account password.


What do I do if I want to change my password?

Same as above. Under the Login to my account you will find the “forgot your password”. Click on it. Fill in your email address and we'll send you an email with a link that will allow you to securely change your account password.


What do I do if I want to manage my personal information?

If you want to change information on your profile, like email, shipping address or username, just go to your account and click on edit. Remember to save all your new details before signing out. Just keep in mind that if you ordered an item which was already shipped we cannot make any changes if you change your shipping address. But next time you shop from us, we will ship to your new address.

 

How do I check what is happening with my Relovethis.com order?

Go to “Your Account”. Click on “My Orders” and you will find all the details concerning each one of your orders, like order number, status (shipped/not shipped). If you have any more questions you can contact us via email.

 

 

 

 

 

 

 

 

 

 

 

 

Have a great shopping experience!

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